30 Day Money-Back Guarantee Policy:
Please read our policy on our 30 Day Guarantee.
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to firstname.lastname@example.org. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.
Shipping fees are non-refundable.
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee
We will do extensive tests to secure our creams and butters to make sure they don’t break during the shipping process.
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Voyade is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item.
Voyade has original exclusive formulations
No animal testing performed!
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!
Instagram & Facebook is not a form of email